Information Technology: End-User Support, B.TECH.
Major Code: 1504Current students majoring in this program are currently completing their course of study. Moving forward, content from this program has been transitioned to the closely associated Computer Support Services Concentration within our Information Technology B.Tech. program. Interested students are strongly encouraged to explore that option.
Businesses and organizations need information to create competitive advantages in today’s dynamic business world. As an End User Support specialist, you will be an integral part of a successful business operation. Specialized software, intricate network designs, and mission critical hardware help to keep the pace of business moving. An End User Support specialist will provide appropriate level response and support for the end user. Often times an End User Support specialist is the first line of defense when customers face problems or defects with software, network or hardware infrastructure. As an End User Support specialist, you will need to have good judgment, clear communication skills and the ability to solve complex problems.
Duties and tasks that are required of an End User Support specialist will include diagnosing computer hardware and networking devices, troubleshooting software programs accurately and quickly. The End User Support degree program here at SUNY Morrisville provides students with the skills to build troubleshoot and repair computer hardware, networking infrastructure and software programs. Students will develop a strong base in problem solving skills with live lab simulations and a hands-on approach to learning. You will gain a solid foundation in hardware components, operating systems, networked environments, and commonly used software packages. Your educational experience will be supported by a robust information technology infrastructure. Students receive practical hands-on experience in their field of study using client and server machines in a high-speed networked environment. These systems support the latest software packages for graphics, animation, web development, databases, voice and data communications, programming, server administration, multimedia development and information security.
Student Learning Outcomes
Upon successful completion of this program, students will be able to:
- Analyze needs and develop an appropriate and effective training program(s) for adult learners.
- Identify, assess, utilize and/or deploy the various tools of the trade relative to support professionals.
- Demonstrate computer software and hardware maintenance skills.
Curriculum Requirements
A minimum of 120 credits is required for degree completion.
| Code | Title | Credits |
|---|---|---|
| CITA 110 | Intro Information Technology | 3 |
| CITA 120 | Computer Concepts & Op Sys | 3 |
| CITA 140 | Introduction to Programming | 3 |
| CITA 190 | Intro to LINUX/UNIX Systems | 3 |
| CITA 200 | Data Communications Networking | 3 |
| CITA 210 | Visual Languages & Devel Tools | 3 |
| CITA 220 | Systems Analysis | 3 |
| CITA 300 | Computer System Support Mainte | 3 |
| CITA 360 | Oper Systems & Software Deploy | 3 |
| CITA 395 | Internship Orientation Seminar | 1 |
| CITA 405 | Project Management | 3 |
| CITA 440 | Design Managing Org Training | 3 |
| CITA 460 | Organizational & End User IS | 3 |
| CITA 480 | Internship Information Tech | 12 |
| BSAD 116 | Business Organization & Mgmnt | 3 |
| BSAD 300 | Management Communications | 3 |
| CITA 100-200 Lower Division Electives as advised | 3 | |
| CITA 300-400 Upper Divisionl Electives as advised | 3 | |
| 100-200 CITA, ACCT, or BSAD Lower Division Electives as advised | 6 | |
| 300-400 CITA, ACCT, or BSAD Upper Division Electives as advised | 9 | |
| GNED 100 | First Year Experience | 2 |
| COMP 101 | Composition and Research | 3 |
| COMP 310 | Advance Tech Communication | 3 |
| SUNY General Education Mathematics as advised | 3 | |
| Liberal Arts & Science Electives as advised | 21 | |
| General Electives as advised | 12 | |
| Total Credits | 120 | |
Suggested Course Sequence
| Year 1 | ||
|---|---|---|
| Fall | Credits | |
| CITA 110 | Intro Information Technology | 3 |
| CITA 140 | Introduction to Programming | 3 |
| CITA Elective as advised | 3 | |
| COMP 101 | Composition and Research | 3 |
| SUNY General Education Mathematics as advised | 3 | |
| GNED 100 | First Year Experience | 2 |
| Credits | 17 | |
| Spring | ||
| CITA 120 | Computer Concepts & Op Sys | 3 |
| CITA 190 | Intro to LINUX/UNIX Systems | 3 |
| BSAD 116 | Business Organization & Mgmnt | 3 |
| Liberal Arts & Sciences Electives as advised | 6 | |
| Credits | 15 | |
| Year 2 | ||
| Fall | ||
| CITA 200 | Data Communications Networking | 3 |
| CITA 210 | Visual Languages & Devel Tools | 3 |
| General Electives as advised | 6 | |
| Liberal Arts & Sciences Elective as advised | 3 | |
| Credits | 15 | |
| Spring | ||
| CITA 220 | Systems Analysis | 3 |
| 100-200 CITA, ACCT or BSAD Lower Division Elective as advised | 3 | |
| COMP 310 | Advance Tech Communication | 3 |
| Liberal Arts & Sciences Electives as advised | 6 | |
| Credits | 15 | |
| Year 3 | ||
| Fall | ||
| CITA 300 | Computer System Support Mainte | 3 |
| BSAD 300 | Management Communications | 3 |
| 300-400 ACCT, BSAD or CITA Upper Division Elective as advised | 3 | |
| Liberal Arts & Sciences Electives as advised | 6 | |
| Credits | 15 | |
| Spring | ||
| CITA 360 | Oper Systems & Software Deploy | 3 |
| 300-400 ACCT, BSAD or CITA Upper Division Electives as advised | 6 | |
| General Electives as advised | 6 | |
| Credits | 15 | |
| Year 4 | ||
| Fall | ||
| CITA 395 | Internship Orientation Seminar | 1 |
| CITA 405 | Project Management | 3 |
| CITA 440 | Design Managing Org Training | 3 |
| CITA 460 | Organizational & End User IS | 3 |
| General Electives as advised | 6 | |
| Credits | 16 | |
| Spring | ||
| CITA 480 | Internship Information Tech | 12 |
| Credits | 12 | |
| Total Credits | 120 | |